Career Opportunities

Requirements & Benefits

The Account Executive manages the CTP corporate customer from an account perspective. The AE maintains excellent relationships with key contacts and ensures accuracy and quality through creative monitoring techniques, key metric analysis and driving high performance by effective consultation. The Account Executive remains in regular contact with the customer by conducting Business Reviews, in-person visits and WebEx meetings. The AE responds to customer inquiries in a professional, timely and courteous manner. Additionally, an AE optimizes efficiencies by consulting on best business practices and consistently finding opportunity for cost savings. The Account Executive synthesizes client needs, identifies KPI’s & solutions, and implements and maintains such solutions on an ongoing basis.

• GDS knowledge is preferred (Sabre/Worldspan)
• Travel Agency Background  preferred
• Some Travel is required
• Excellent customer service skills
• Team player
• Top pay, great work environment
• Medical benefits, 401k

Responsibilities

• Completes travel arrangements for athletic department with negotiating block air, hotel, and ground transportation vendors at the lowest possible fares. Utilizes preferred vendors to maximize profit for branch and parent company.
• Follows company procedures, guidelines and standards in the areas of customer service, building Passenger Name Records (PNRs) and profiles, ticketing, utilization of front room Computer Reservations System (CRS) productivity, attendance, accuracy or work, invoicing, etc.
• 3 years Sabre experience required
• Experience w/ large groups and athletic travel
• Excellent customer service skills
• Team player
• Top pay, great work environment
• Medical benefits, 401k

Ideal Candidate

• 3 years Sabre experience required
• Worldspan preferred
• Excellent customer service skills
• Team player
• Top pay, great work environment
• Medical benefits, 401k

Requirements & Benefits:

The Customer Support Specialist serves as an extension of the Account Executive Team, and who’s primary objective is to provide exceptional customer service to both CTP internal & external customers. The CSS responds to customer inquiries in a professional, timely and courteous manner. The CSS will be the primary resource for the AE’s on all customer service inquires, research requests, troubleshooting & resolution. The Customer Support Specialist will serve as primary liaison for customer needs while Account Executives are away on business travel and/or “Out of Pocket”. The Customer Support Specialist is also required to work closely with various CTP Departments to provide the highest level of customer support for a variety of different customer needs.

• Exceptional Customer Service skills
• Proficient Dual-GDS Knowledge (Worldspan & Sabre)
• Concur & GetThere OBT Administrative Knowledge
• Mid-office technology knowledge
• Operational & Agent Procedural knowledge
• Back-Office (TRAMS) Knowledge
• High Technical Acumen & problem-solving skills
• Excellent Written and Oral communication skills
• Team Player
• Effective Time Management skills
• Resourcefulness
• Top Pay, Great Work Environment
• Medical benefits/401K