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Magnatech Product

Magnatech Product

 

MagnaTech Compliance Control – is CTP’s quality control product used for both full service and Concur OBT. This product sweeps through a queue every 15 minutes to process all bookings made by a full service agent or our online booking tool. The reservation is then quality controlled for all different types of assurance checks and, in addition, we have the capability of customizing the tool for account specifics to make sure all corporate policies are followed and met. If the record does not pass QC it is placed back in an agent queue to follow up.

MagnaTech Unused Ticket Tracking – tracks unused tickets booked by our full service agents and also booked through Concur OBT. It updates profiles and sends customer notifications regarding unused tickets that are ready for use.

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