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Quality Control / Mid Office

QUALITY CONTROL

AGENCY TECHNOLOGY

Agency Technology, LLC Compliance Control is CTP’s quality control product used for both full service and Concur OBT.  This product sweeps through a queue every 15 minutes to process all bookings made by a full service agent or our online booking tool.  The reservation is then quality controlled for all different types of assurance checks (such as low fare, policy compliance, credit card information, frequent flyer numbers, preferred air, hotel & car suppliers) and, in addition, we have the capability of customizing the tool for account specifics to make sure all corporate policies are followed and met.  If the record does not pass QC it is placed back in an agent queue to follow up.

RAPID REPRICE

CTP uses the advance technology of Rapid Reprice, an automated ticket reissue software program, to produce savings through reduced costs per booking and lowered debit memos. CTP uses the same technology as the world’s largest airlines to research old and new fares and rules, and generate a new ticket in minutes. The automated process dramatically improves agent productivity through its intuitive screens and simplified process – directly translating into client savings.

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