A Servant’s Heart – The Essence of Great Customer Service
Most businesses understand that customer service boils down to thinking, planning, and showing customers you care about their needs. However, at CTP, we believe there is an additional component to remarkable customer service: a servant’s heart. Indeed, great customer service is driven by people who want to give great customer service – not by rules, regulations, and training.
Each CTP travel agent is carefully selected to ensure such high levels of outstanding service. It is CTP’s sincerest goal for every client at the end of a reservation to feel satisfied and taken care: to hang up the phone or close their internet browser and know that their expectations were not only met, but exceeded.
Please take a moment and read some of CTP’s present clients’ words affirming our dedication to serving you.
.. quickly and efficiently
This is my third year with the Silver Stars. Each year CTP Travel Services and their employees, specifically Alice Pfeiffer, have been vital to the success of the Silver Stars. From the beginning of training camp through the playoffs Alice is there for us! We have a minimum of 15 players who come in for training camp with at leastfour of these players leaving in a matter of weeks. As players are waived and injuries happen, players come and go during training camp. We have 17 regular season games that require the Silver Stars to travel, not including the preseason game and playoffs. Alice handles all arrangementfor us from the hotel rooms to the flights. She always makes sure that everything is taken care of and is done quickly and efficiently. Changes occur every day at a moment’s notice. Alice is always very helpful with these changes and handles everything with a friendly demeanor. During the Silver Stars season I speak to Alice almost daily. She is amazing to work with and is a huge asset to CTP Travel Service
Spurs Sports & Entertainment
As a government contractor we strive to be cost competitive while supporting our clients and CTP helps us achieve those goals. Thank you CTP!!!
Team Integrated Engineering
Professional and Knowledgeable
Professional and knowledgeable, they helped us bring the program in on time and on budget. If you're considering developing an incentive program or changes to an existing program, they would be a smart choice.
Vice President of Marketing - Norwood Promotional Products
Dedication to Customer Service
Valero Energy Corporation has been associated with Corporate Travel Planners, Inc. since November 1997. Your company’s dedication to customer service and business relationships remains strong and continues to be a top priority.
Senior Manager Corporate Travel - Valero Energy Corporation
Attention to Detail
We are greatly appreciative of the time and effort that you put into helping make the experience of the attendees run smoothly and effectively. Your attention to detail allowed all of us to concentrate on our jobs and to succed in our goals. Many thanks for your outstanding efforts.
Ambassador -Embassy of the United States of America, Madrid
Knowledgeable and Helpful
We have utilized CTP for approximately 12 years and you have always exceeded our expectations. During this time we have always found your staff to be extremely professional, knowledgeable and helpful.
Sirius Computer Solutions